What options do I have when I return a product?

Once your returned product has been validated by us, the following options will be avaiable to you.

  • Replace the product 
  • Exchange it for an item of the same value
  • Issue a gift voucher to the same value so that you can use it for other items in the store.
  • Issue a refund

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account.

If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.

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